NEW PATIENT INFORMATION
APPOINTMENTS: All patients will receive access to appropriate medical care within a reasonable length of time. Appointments will be made according to type. Please arrive 10 minutes before your scheduled appointment time.
EMERGENCIES: Will be seen in our office by your primary doctor or a nurse practitioner unless physician feels hospital ER more appropriate (i.e. severe trauma, severe bleeding, seizures, chest pain, etc.)
URGENT: Within 24 hours (i.e., high fever, animal bites, flu, severe pain, etc.) Please call as early in the day as possible or as soon as symptoms begin to expedite an appointment.
ROUTINE CARE: Depending on the type of appointment you need (regular follow-up, consultations, Pap smears, physicals), you may be scheduled within two weeks to three months of your call. Please provide us with information about whether your insurance pays for well visits or preventive care at time of service.
WALK-INS: We strongly urge all patients to call the office first. If all physicians are booked and it is not an emergency, you may be asked to schedule an appointment.
AFTER HOURS: We have a physician on call 24 hours a day to provide emergency and urgent medical needs. Summit Farragut Express Clinic is open 2:00-10:00 pm Mon-Fri.
PAYMENTS: We accept VISA, MasterCard, American Express, Discover Card, cash and checks.
MEDICATION: Please bring a list or actual bottles of medication you are taking with you to each visit.
No prescription refills can be done on the weekends, holidays, or after hours unless it is an emergency. No pain meds are called in after hours.
Farragut Family Practice’s refill hotline is accessible twenty-fours a day. It allows you to leave your request for routine refills without waiting. Please allow 24 hours for routine refills. Refill requests left over the weekend will be called in the next business day.
If you are over-due for a follow-up visit, refills will be given to provide enough medication to last you until your scheduled appointment.
When requesting a refill please provide us with the following information:
- Patient Name and Date of Birth
- Name of Physician
- Name of Drug and how frequent
- Pharmacy Name with telephone number
- A phone number (i.e. home number, cell phone, work phone, etc.) where you can be reached between the hours of 8:30am and 4:30pm
- Referrals: We will facilitate a referral to another physician if needed. Please allow 3 to 5 days to obtain a referral (unless it is an emergency). The patient may retrieve a voicemail message with appointment date and time, via the Client Tell (1-866-859-8151). Your insurance company requires that you be seen for the illness/condition before a referral can be given.
TEST RESULTS: Will be called the Client Tell (1-866-859-8151) or called to the patient within 10-14 days. Please allow 7-10 days before you call and request results. If a physician outside our group orders a test on you, you will need to call that office for the results.
FEES AND INSURANCE: One of the goals of our practice is to keep the cost of our medical care as low as possible. In order to do this we ask that you adhere to the following:
Co-pays and deductibles should be made the day of the visit.
Uninsured patients should pay full payment with each visit.
Present your health insurance card at each visit and update your records whenever a charge occurs. If no changes occur, you will be requested to update annually.
As a courtesy to you, we will bill your insurance. We will assist you in any way we can in getting benefits to which you are entitled, however, the ultimate responsibility for payment and providing accurate information about your particular policy is yours.
If special financial arrangements need to be made, you should contact our office manager. If your account balance is over 90 days and no payment arrangements have been made, you may be turned over to our collection agency.
New Patient Orientation Packet
If you are a new patient, download our New Patient Orientation Packet*, please complete it before your visit, and bring it with you, this will help us serve you better and allow you time to read and answer all the questions necessary to provide you superior care. You should arrive 15 minutes before your scheduled appointment time for us to copy your insurance cards and create your chart for the doctor.